FAQ

Who operates this website?
EasyEva is operated by Ceha Works INC.

How do orders ship?
Orders ship via UPS, FedEx or DHL. Your shipping confirmation includes the carrier and tracking number for your shipment.

Where do orders ship from?
Orders ship from 213 Mimosa Dr, Raleigh, MS 39153. Inventory is held at 213 Mimosa Dr, Raleigh, MS 39153. We do not use a third-party fulfillment partner.

How do I choose a rack for my kitchen or bathroom?
Measure the space, then compare the chosen rack's size, placement or mounting method and included pieces. Pot-lid organizers, drying racks and bathroom caddies serve different storage jobs; use the product description to choose.

Where can my order go?
Standard delivery is free across the 50 U.S. states, including Alaska and Hawaii, without a minimum order. International, expedited and express delivery are unavailable. The Shipping Policy has the complete terms.

When does my order get moving?
Allow a usual 0-1 business days for processing, excluding weekends and major U.S. holidays. Place an order after 2:00 PM (14:00) CT and processing starts the next business day. CT means U.S. Central Time (CST/CDT as applicable). Allow an estimated 2-4 business days in transit after dispatch, including Alaska and Hawaii. Location and carrier conditions may affect timing; the dispatch email supplies a tracking number. The Shipping Policy has the complete terms.

What if the item arrived with a problem?
Return an item only for a manufacturing defect, shipping damage or a wrong item we sent. Non-defective items qualify only when the wrong product was sent; change of mind, size expectations and personal preference are excluded. Ask for a return within 30 days of confirmed delivery. Report shipping damage within 72 hours of delivery. For damage, send photos of the item, outer box, readable shipping label and inner packaging. Email your order number and reason; we review eligibility within 1-2 business days, provide instructions after approval and cover qualifying return shipping. The Refund Policy has the complete terms.

When should I see my refund?
Inspection and initiation normally take 1-2 business days after we receive the return. Expect the refund on your original payment method within 20 calendar days after we receive the returned item. That 20-day period includes inspection, initiation and payment processing; actual posting depends on your bank or payment provider. Exchanges and store credit are unavailable. The Refund Policy has the complete terms.

How do I reach EasyEva?
Email support@easyeva.com or call (601) 477-8809. Support hours: Monday-Friday, 9:00 AM - 6:00 PM CT. Email replies usually take 1-2 business days.