Refund policy

Effective Date: October 6, 2026

Start here if an EasyEva item arrived with a problem, and follow the steps through to a refund.

Check the reason

Return an item only for a manufacturing defect, shipping damage or a wrong item we sent. A manufacturing defect is a flaw in materials or workmanship; an item without a defect qualifies only if we sent the wrong product.

Check before buying

A change of mind, size expectations or personal preference does not qualify for a return; ask us about the product before buying if you need help.

Request in time

Ask for a return within 30 days of confirmed delivery.

Report damage

Report shipping damage within 72 hours of delivery. Send photos of the damaged product, outer box and its condition, a readable shipping label and the inner packaging.

Send the details

Email support@easyeva.com with your order number and reason, including the photos above for damage. We review and confirm eligibility within 1-2 business days.

Follow our instructions

If approved, use the return instructions we provide to send the item back. We cover shipping for qualifying defective, damaged or incorrect returns, so you pay nothing to return a qualifying item.

Allow the refund

We usually inspect and initiate the refund within 1-2 business days after receiving the return. Expect the refund on your original payment method within 20 calendar days after we receive the returned item.

Check your account

The 20-calendar-day period starts when we receive the return and includes inspection, initiation and payment processing; the actual posting time depends on your bank or payment provider. Exchanges and store credit are unavailable.

Ask to cancel

Contact support@easyeva.com as soon as you need to cancel; an order already processed or shipped may no longer be eligible.

Check dispatch timing

Allow a usual 0-1 business days for processing, excluding weekends and major U.S. holidays. Place an order after 2:00 PM (14:00) CT and processing starts the next business day.

Check transit timing

Allow an estimated 2-4 business days in transit after dispatch, including Alaska and Hawaii. Read the Shipping Policy for the full delivery details.

Reach us

Email: support@easyeva.com
Phone: (601) 477-8809
Hours: Monday-Friday, 9:00 AM - 6:00 PM CT